Thank you for considering UDATZ. We are providing the information below to streamline any questions you have. Please feel free to use the chat button, send us an email at support@udatz.com or text us at 404-793-4673. For tracking questions please use tracking@udatz.com

FREQUENTLY ASKED QUESTIONS

PAYMENT METHODS

We accept Visa, Mastercard, Discover and American Express.

Amazon Pay

Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods on Udatz.com and using Alexa. To make a payment, select the Amazon Pay button during check-out and you can use any of the payment methods on file in your Amazon account.

PayPal (Coming Soon)

PayPal is a safer, easier way to send and receive money online.  When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. (For USA orders only)

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (30 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.

SHIPPING & DELIVERY

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping on selected products by ePacket or EMS and in USA by USPS. 

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you. 

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. 

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days
Avgage delivery time is 14 days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.